Privacy Policy

# Privacy Policy for Moonfy Foods

**Last Updated: June 2026**

Moonfy Foods Private Limited ("we," "us," or "our") operates the "Moonfy Foods" mobile application (the "App"). We are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, process, and safeguard your data when you utilize our App to purchase packaged masalas and D2C food products within India.

1. Data We Collect and How It Is Handled

In compliance with Google Play Data Safety standards, we collect and process specific user data to provide our e-commerce services. All user data is securely encrypted in transit using HTTPS/SSL protocols.

Personal Information: We collect your Full Name, Physical Shipping Address, Email Address, and Phone Number. This data is required for user account authentication, order processing, and physical shipping/delivery logistics. This data is stored securely on our servers and is not processed ephemerally.
* Financial Information: We track your Purchase History to display your past orders and receipts. For transactions, User Payment Info (such as card details or UPI) is processed ephemerally directly through our secure third-party payment gateways (Razorpay and GoKwik). We do not store credit card numbers or financial passwords on our servers.
* Location Data: We collect Approximate and Precise Location data from your device. This data is collected and stored to manage shipping zones, assign nearby delivery agents, and provide real-time order tracking notifications on our admin panel. 
* App Activity & Performance: We collect App Interactions (clicks, cart additions), In-App Search History, Crash Logs, and Device Diagnostics. This information is required for application analytics, diagnosing software bugs, and optimizing payment checkout stability.
* Device Identifiers: We collect Device or other IDs. These tokens are required for core App functionality, analyzing unique active users, sending push notifications (order updates/offers), and fraud prevention during payment checkouts.

2. How We Use Your Information

We use your collected information strictly to:
* Authenticate user profiles via mobile phone number and OTP login.
* Fulfill, package, and deliver your masala orders to your doorstep.
* Send transactional receipts, delivery tracking updates, and critical developer communications.
* Prevent fraudulent checkouts or unauthorized account usage.
* Analyze user interaction trends to optimize our grocery store experience.

3. Data Sharing and Third Parties

We do not sell, trade, or transfer your personal data to outside parties for independent marketing or advertising. Data is only shared with trusted third parties who directly assist in our operations (such as logistics partners fulfilling your spice delivery and integrated payment networks like Razorpay and GoKwik), under strict confidentiality agreements.

4. Account and Data Deletion (Google Play Compliance)

We fully support your right to control your personal information. You can request the permanent deletion of your user account and all associated transactional history at any time. 
* To submit an online data deletion request instantly, please visit our dedicated portal: https://moonfy.in
* Alternatively, you may submit a request by emailing our team directly at moonfyapps@gmail.com. Upon verification, your data will be permanently removed from our active servers within standard timelines.

5. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted directly within this page and will become effective immediately. We recommend checking this page periodically to stay informed.

6. Contact Information

For questions, concerns, or support regarding your data privacy, please reach out to us:
* Company: Moonfy Foods Private Limited
* Corporate Email: moonfyapps@gmail.com
* Official Website: https://moonfy.com